Trust & Policies
Complaints & Feedback
How to raise a concern, give feedback, or make a complaint — and what happens next.
Last updated 2026
We want to hear from you
Whether it's positive feedback or a concern, we want to know. Raising an issue never affects the support you receive from us.
How to give feedback or make a complaint
- Use the form on this page
- Speak with your support worker or coordinator directly, if you're comfortable doing so
- Call us on 0433 604 507
- Email us at thehealthwellbeinghub@gmail.com
- Write to us at 73 Jacaranda Avenue, Logan QLD 4114
You're welcome to raise a complaint in Arabic, Somali, Dari or Amharic — let us know your preferred language and we'll connect you with a team member who speaks it. You can also ask a family member, advocate or support coordinator to raise it on your behalf.
What happens after you raise a concern
- We'll acknowledge your complaint and confirm we've received it
- We'll look into what happened and, where appropriate, discuss it with the people involved
- We'll get back to you with an outcome or next steps
- We'll keep a record of the complaint and how it was resolved, in line with the NDIS Practice Standards
External complaints
If you're not comfortable raising a concern with us directly, or you're not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission:
- Phone: 1800 035 544 (free call)
- Website: ndiscommission.gov.au
You will never be disadvantaged for making a complaint, to us or to the NDIS Commission.
Give feedback or raise a concern
Positive or negative — we want to hear it. Raising a concern never affects the support you receive from us.